Do you offer shoe repairs?

     Sorry, we do not.  We suggest Arcadia Shoe Repair (1515 Cook St. - 2503839635) and Oak Bay Cobbler (2045 Oak Bay Ave. - 2505953262) for all your shoe repair needs.

I keep trying to call into the store but haven't been able to get through...?

     We are a small staffed store and if the staff is engaged with helping the customers that are physically in the store - we will not be able to answer the phone.  

I sent an email inquiry and I haven't received a response...?

      We receive hundreds of emails a day.  We try to respond as soon as we can, but things do happen.

What is the warranty on my purchase?

     Warranties are offered through the manufacturer of the product.  This warranty will usually very from date of purchase to 12 to 52 weeks after the date of purchase.  Check directly with the Canadian website of the product to see specifically what your warranty options are.

When will the item I want go on sale?

     A number of items that we carry within our store are price controlled.  We are only able to put items on sale once a style or colour has been discontinued by the manufacturer.  We presently have a spot in the store with items that are on sale.  

...but Google says that you carry the brand!!!

     Google "suggests" that we carry the brand, but it does not mean that we do.  Check our website for the brands that we do actually carry.

How can I see if you have what I want?

      On our website, once you have found something you like...use the dropdown menus for colours (if there is more than one colour available) and sizes.  Our website will then let you know if a colour and size are in our inventory.