EXCHANGE POLICY

We will gladly offer an EXCHANGE or ISSUE A STORE CREDIT
on FULL PRICED, UNWORN merchandise in the original packaging within 10 days of purchase.

NO REFUNDS.

SALE AND DISCOUNTED ITEMS ARE A FINAL SALE!

SHIPPING RATES

(Please be aware that Canada Post shipping rates have risen several times recently, and continue to be on the rise.)

Flat rate $35.00 within Canada

Orders of $450+ = free one way shipping within Canada

(Shipping rates are non-refundable.)

As of August 29th/2025, we will no longer ship to the U.S.A.

As a "Mom and Pop" store, we can no longer afford to swallow the tariffs and duties that are being imposed on shipping items to the U.S.A. (i.e.: It can cost us up to $105 (or more) to ship a $200 pair of shoes to the U.S.A.)

We hope that in the future we will be able to do business again with our customers in the U.S.A.

In Store Pickup Policy

We offer free In-Store Pickup for British Columbia Postal Codes. Orders chosen to be picked up this way must be picked up within one week of receiving confirmation that your order is ready for pickup. Failure to do so may result in further holding charges, or nullification of the order with or without refund.

Orders will not be released until invoice is paid for and confirmed. We may request proof of order upon arrival to release your order. We reserve the right to withhold orders for reasons of insufficient payment or lack of customer identification.

If pickup will need to be delayed due to emergency please contact us a [email protected] with your order number in the subject bar and let us know as soon as possible so we can ensure the safety of your order and evaluate the best course of action for both parties.

To return your product, please first review our return policy to see if you are eligible for a exchange or store credit, then mail your product to:

HEART AND SOLE SHOES

1023 FORT ST., VICTORIA, BRITISH COLUMBIA, V8V3K5

(Shipping rates are non-refundable.)

WARRANTIES

Warranties are offered through the manufacturer of the product - not through Heart and Sole Shoes.  Warranties can vary from 30 days to one year after the date of purchase, depending upon the brand.  Go to the Canadian website of the brand to find out what your options are.  We are a small store and do not carry enough stock to fix all warranty claims.